EMPLA (Eloquent Marketplace) Refund Policy
Effective Date: October 19, 2024
Our Commitment
At EMPLA, we want you to be completely satisfied with your purchases. We understand that sometimes things don’t work out, so we offer a fair and transparent refund policy to ensure your peace of mind.
Eligibility for Refunds
You may be eligible for a refund if:
The item is defective or damaged: If the product you received is faulty, damaged in transit, or not as described on the Site, you are eligible for a full refund or exchange.
You changed your mind: You may be eligible for a refund if you change your mind about your purchase, provided the item is unused, in its original packaging, and returned within 30 days of delivery. Please note that certain items, such as personalized or perishable goods, may be exempt from this policy.
The item is not as described: If the item you received significantly differs from the description on the Site, you may be eligible for a refund.
Ineligible for Refunds
The following items are generally not eligible for refunds:
Digital products: Such as downloadable software, e-books, or online courses.
Perishable goods: Such as food or flowers.
Personalized goods: Items that have been personalized or customized specifically for you.
Items marked as final sale: Products that are clearly identified as non-refundable at the time of purchase.
Refund Process
To request a refund, please contact our customer support team at info@empla.com.ng or through the “Contact Us” form on the Site. Please provide your order number and a detailed explanation of the reason for your refund request.
We will review your request and notify you of our decision within [number] business days. If your refund is approved, we will process it to your original payment method. Please allow Three [5] business days for the refund to appear in your account.
Return Shipping
If you are returning a defective or damaged item, we will provide you with a prepaid return shipping label. For other returns, you will be responsible for the cost of return shipping.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to availability.
Exceptions
We may make exceptions to this Refund Policy in certain circumstances, such as in cases of extenuating circumstances or to comply with applicable laws and regulations.
Changes to this Refund Policy
We may update this Refund Policy from time to time. We will post any changes on the Site and notify you by email.
Contact Us
If you have any questions about this Refund Policy, please contact us at E-mail : info@empla.com.ng